Summer 2018 is here, in more ways than one. Not only have we been enjoying the summer sun here in Manchester, but the latest release of Salesforce is now available across all production orgs. The most obvious sign of this is that the bear is no longer watering his plants, he is now enjoying a swim. The number of improvements and enhancements to the key Salesforce components is too large to list here – the release notes provided by Salesforce currently run to around 500 pages – but there are a couple of standout features that we here at Sandyx thought worthy of mention.
New for Summer ’18 is the announcement that Lightning Report Builder is no longer a Beta product. If you have Lightning enabled, it is now the default method for creating new reports in Salesforce.com. This feels like it has been a long time coming and our Salesforce Admin is over the moon that she no longer has to suffer the old classic reports interface, shoe-horned into the Lightning UI.
There’s also a matching Admin Permission to make this available to desired Profiles
Paths is one of the great features that has been introduced in the Lightning Experience. We have found that customers really love them and we build them into nearly every new engagement. They are especially useful in Opportunities and help guide a user through the Sales process – moving Opps from one stage to another. We’ve seen a gradual increase in the number of objects where Paths is available, over the last few Salesforce releases. Summer ’18 has addressed the final big gap – Cases. We can now guide Support Staff through the Case management process, using help and guidance tips.